Bellabeat Leaf - FAQs

Bellabeat Leaf - FAQs

The Bellabeat LEAF Nature, has proved to be a hugely popular product in recent months and we would like to share a few of the Frequently Asked Questions Bellabeat have kindly answered for us. Hopefully this will cover most of your queries:

ABOUT BELLABEAT LEAF NATURE

What is Leaf Nature, what does it do?

The Leaf is a sleep, activity and reproductive health monitor that helps you cope with stress through built-in breathing exercises. This smart piece of jewellery works as a tracking system for your health and provides insights and helpful reminders to keep you on track. Monthly cycles (fertile days, ovulation, period, and contraception intake) are tracked through the app so that you can have greater awareness of your reproductive health. It can be worn as a necklace, a bracelet, or a clip. The Leaf syncs with the app and all of your data is transferred wirelessly. It also vibrates to remind the user to either be more active or reduce the intensity of her workouts based on her set preferences.

 

How is Leaf Nature different from other activity trackers?

Bellabeat Leaf has been designed specifically for women. Its elegant and fashion forward look, in combination with it's ability to be worn as a bracelet, a necklace or a clip, makes it a great accessory for any style. In addition to activity and sleep tracking, the Leaf also focuses on the vital piece of women's health - menstrual cycle. Based on your average cycle length and the date of last period, the Leaf app is able to determine fertile days, ovulation, period days, and can help track use of contraception. The Leaf also helps you focus on your mental well-being by encouraging you to learn and practice deep breathing technique through guided meditation exercises built into the Leaf app. Controlled breathing not only keeps your mind and body functioning at their best, it can also lower blood pressure, promote feelings of calm and relaxation, and help you de-stress.

What are Leaf Natures Specifications?

Dimensions:Height: 48 mm (1.89 inches) Width: 30 mm (1.18 inches) Depth: 13 mm  (0.51 inches) Weight: 18 g (0.635 ounces)
Power Source : CR2032 coin cell battery
Connectivity: Wireless connectivity
Sensors: Tri-axis accelerometer
Haptic vibration motor for alarms and notifications
OTA update (Over the Air update)
iPhone 4s, iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6 Plus, iPod Touch 5th Gen, iPad 3rd Gen, iPad Mini, iPad Air

Which devices are compatible with the Leaf?

The Leaf works with iPhone 4s and newer, iPad Mini and newer, iPad 3rd Gen, iPad Mini, iPad Air and newer models and Android 4.3 and newer with Bluetooth 4.0.

How does the Leaf sync with the app?

The app receives all the information from the Leaf wirelessly via low energy Bluetooth technology, making it an easy and safe experience. It is not necessary to have your Bluetooth on at all times, only when you are ready to sync.

How will Leaf Nature help me?

The Leaf tracks various aspects of your health and provides an overview of your activity, sleep, and menstrual cycle. It also helps you relax and relieve stress by guiding you through breathing exercises built into the Leaf app. When you've been inactive for too long based on your activity preferences, its Smart Alarm reminds you to stay active. By presenting you with a realistic picture of your daily habits, the Leaf gives your body a voice and motivates you to make better choices for your health.

Does Leaf Nature track Heart Rate?

Bellabeat decided to focus their product away from tracking heartbeat, mostly because the studies have shown how inaccurate these measurements can be, especially when worn on the wrist. As inaccurate feedback regarding heart rate could only lead to greater anxiety in your life, Bellabeat have, rather than heart rate, done their best to focus on stress management. Furthermore, apart from the devices aimed at athletes, Bellabeat want Leaf to be a health companion for women on their road to overall wellbeing, so they focus on important aspects of this, such as activity, sleep patterns, breathing and meditation, reproductive health as well as the aforementioned stress, providing information that can help inspire, motivate and create a healthier you.

What colours/materials does it come in?

Silver Leaf is crafted using the elegant and recyclable American White Ash wood combined with hypoallergenic stainless steel. The Leaf also comes in a Rose Gold version, made of beautiful African Blackwood and durable rose gold steel plating. For added protection, all electronics inside the wooden housing are enclosed in plastic and silicone. The bracelet is made of leather and stainless steel.

Is it water resistant? Can I wear it swimming or take a shower in it?

The Leaf is a splash-proof product so it can handle sweat during workout and a small amount of water won't hurt it. However, it is not a water resistant or waterproof product so it should not be worn in the shower, bath or pool.

How do I charge it? How long does the battery last?

The Leaf operates on a removable coin cell battery CR2032 that can easily be replaced when exhausted. The battery life is approximately 6 months.

Can I change the battery myself?

Yes you can. Instructions for Leaf Nature are in the USER MANUAL.

Where can I buy Batteries for my Leaf?

Coin cell battery (CR2032) for both of the Leafs can be bought at electronics stores, large grocery stores, and many convenience stores.

Can I download the User Manual?

Yes you can. Download Leaf Nature's user manual HERE.

How does Leaf Nature track my movement and sleep?

The Leaf has highly accurate sensors that measure every step-based movement, including large movements like running, walking, and climbing, as well as small movements like breathing (while you are in a seated or stationary position). By measuring how long you spend in each sleep stage, the Leaf tells you how long and how well you've slept.

How does Leaf Nature give insights into reproductive health?

The reproductive health feature starts off with the information that you have input into your app - the length of your cycle and your period. The Leaf’s learning algorithms adapt to your cycle through time and give you increasingly accurate predictions, even if your cycle is irregular. The app lets you have an overview of your fertility, premenstrual and period days and gives you hints on how it affects other aspects of your health.

How does the Leaf Nature track ovulation?

Based on your average cycle length and the date of last period, the Leaf app is able to determine your future fertile days, ovulation, and period days.

How does Leaf Nature help me cope with stress?

Controlled breathing not only keeps your mind and body functioning at their best, but it can also lower blood pressure, promote feelings of calm and relaxation, and help you de-stress. By encouraging you to learn and practice deep breathing technique through guided meditation exercises built into the Leaf app, the Leaf helps you cope with stress.

How does the Leaf determine Stress sensitivity?

Leaf app calculates your stress sensitivity by taking into account all the data that the tracker collects while you are wearing it. Leaf app can tell you how well your body is prepared to handle the stress you might encounter during your day. If you are active, sleep enough, and reflect on yourself through meditation, you will be able to handle stress better. The level of your stress is marked numerically, as well as graphically, i.e. you will see the percentage denoting the likelihood of being under stress that day, as well as graphics in three different colors: red, orange and green. Red means high stress sensitivity. Orange means that you might experience some stress during your day. Green color - you’ve got everything under control.

What factors have impact on my stress levels?

The stress you might experience throughout the day is calculated taking multiple factors into account. What time you went to bed and how much sleep you got, as well as how active you've been and the number of steps you've taken play an important role in the calculation. If you've meditated or done any breathing exercises, and you have the reproductive health feature turned on, these values will help calculate your stress level too.

How well does the Leaf Nature work if you can't wear it for part of the day?

The Leaf can detect idle time (i.e. if it is left on a table), and for that time it ceases tracking and notifications.

Will it work if I cycle, do yoga, or other non-step-based activities?

The Leaf does not recognize specific sports or activities on its own, but the Leaf app allows you to manually enter the sports and activities you did during the day to ensure you have a comprehensive log of your daily activity. The Leaf will assign a certain calorie value to each activity or sport and it will be included in your total calories burned metric.

How does the Leaf Nature estimate the calories that i've burned?

The Leaf estimates calories burned by calculating your stride length (based on your height and gender) and your average calorie burned per mile (based on your weight). By adding specific sports and activities to your daily activity, the app determines how many calories you've burned during a specific activity.

How do I transfer my Leaf to another user?

You must first unpair the Leaf in the app settings, and then it can be transferred to another user.

THE LEAF APP

How do I get the Leaf app? 

You can download the Leaf app from the Apple App Store and Google Play Store.

Can I set an alarm using my leaf?

Yes, not only can you use the Leaf to gently wake you up in the morning, but can also set it up to vibrate with other health reminders. The Leaf enables you to set up three alarms, which can be for one-time or recurring alerts.

Will the leaf sync with other apps?

Yes, future versions of the Leaf app are planned to sync with nutrition, women's health, and activity apps.

What Languages does the app support?

English only (as we expand to other markets we will add new languages).

I'm having problems pairing my Leaf what should I do?

1. Double tap your Leaf again.
2. Position the Leaf closer to your phone.
3. Move away from other Leaf devices.
4. If the above instructions don't work, follow this link support.bellabeat.com

I'm having problems syncing with the app, what can I do?

If you tried pairing your phone manually with the Leaf (through Bluetooth settings), first unpair it there. There are some other things you can try as well:
1. Double tap your Leaf again (sometimes it just doesn't register the first time you did it)
2. Position the Leaf closer to your phone
3. Move away from other Leaf devices
4. Turn off your Bluetooth and try turning it back on
5. Turn off your phone and try turning it back on
If all of the above doesn't work, contact us again and we'll take it from there. You can also read more about this and see the step to step guide at this link: https://www.bellabeat.com/user-manual..
Due to the changes that Google has made to the Bluetooth sync process in Android 6 , if you are using Android 6 (Marshmallow), please make sure to turn on the location services on your phone and make sure to grant the Leaf app location permission in your phone’s settings.

Do you need to keep your phone close at all times in order to save tracking data?

You don't need to have your phone with you at all times. The Leaf gathers all of your data throughout the day and night. Syncing can be done any time that you would like to see your current data. The Leaf is able to gather and store your data for up to 14 days without syncing.

Can I delete my data?

Yes. You may contact customer support.

How does the leaf calculate my calories?

The Leaf app calculates calories burned by calculating your stride length (based on your height and gender) and your average calorie burned per mile (based on your weight).

ACCESSORIES

What comes in the box?

Every Leaf comes with a necklace and the battery replacement tool included in the box. The bracelet, however, comes in a separate little box

 

How can I wear the Leaf?

It can be worn as a necklace, a bracelet, or a clip.

Will the Leaf bracelet irritate my skin?

The metal clasp is made of hypoallergenic stainless steel (it has neither copper nor zinc in it), which is skin-friendly for most people and even those with sensitive skin. We tested our device and accessories rigorously, including a nickel release test, which ensures that the stainless steel does not release anything that is harmful to your skin.

What is the length of the necklace? Is it adjustable?

The length of the Sleek Steel necklace is 23.23 in (59 cm) and the length of the Classic Rose Gold necklace is 21.65 in (55 cm). Chains can extend an additional 5 inches using the additional metal loops. The length of the Loop Chain necklace is 16.93 in (43 cm).

What is the length of the bracelet?

The S/M leather bracelet can fit wrist size 5.51 - 6.89 in (14 - 17.5 cm). Length = 16.14 in (410 mm); width = 0.26 (6.8 mm) in; thickness = 0.068 in (1.75 mm). The L leather bracelet can fit wrist size 6.69 - 8.27 in (17- 21 cm)

How can I wear it as a clip?

To wear your Leaf as a clip, simply attach it to the hem of your dress, shirt or blouse, a pocket, or the waistband of your tights, pants or skirt. It is important not to attach the Leaf to thick fabrics in order to protect the attaching mechanism of the clip. If your clip stretches out and there is too much space between the wooden and metal part of the Leaf for it to stay clipped on, you can fix it by simply unscrewing the metal clip using your clip & battery replacement tool and gently pushing the two sides of the clip closer together.

SHIPPING, RETURNS and WARRANTY 

Do you ship internationally? 

We ship globally. However, the purchaser is responsible for any additional shipping, taxes and/or duties on delivery.

What is the Leafs warranty policy?

The Leaf comes with a 1 year limited warranty. Bellabeat Inc. warrants that the original device purchased from Bellabeat or authorized reseller shall be without defect under normal use for a period of one year, except for residents from European Economic Area (EEA) who purchased their Bellabeat device in the EEA whose warranty period is two years from the date of purchase.

How do I request a refund?

Refunds are available for purchases made directly through our webshop within 30 days of receipt of the product.

What are the requirements for a successful refund?

The product can be returned within 30 days of receipt of shipment. Please make sure to include all the accessories, user manual and the original box, otherwise the product cannot be returned. Return shipping cost for damaged or faulty goods is covered in the UK only - international return shipping costs are covered by the purchaser.

 

If you can't find the answer you were looking for here please CONTACT US and we will happily answer any queries........

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