Shipping & Returns
Thank you for choosing to shop with us.
- UK postcode deliveries are £1.99 under £50; FREE for orders £50 and over
- All Next Day UK postcode deliveries are £15, if chosen at the checkout
- European and Worldwide deliveries are £8 under £50
- European and Worldwide deliveries are FREE over £50
NB: 90% of our items are shipped from our warehouse, some items can be shipped direct from the brand which are 1-2 days dispatch. This is detailed in the product listing.
- UK deliveries are made using Royal Mail 2nd Class Service (3 to 5 working days delivery)
- UK deliveries over £50 use a signed for service (2 to 3 working days delivery)
- Next day deliveries available using DPD or Royal Mail Special in the UK Only (Please choose this option on the checkout)
- International (including Ireland) deliveries are made using a tracked Royal Mail service*
- Next day delivery not available internationally
- If your purchase is over £50, an email with the tracking number is sent automatically at 6pm the day of posting your item.
- If your purchase is under £50, the same email will be sent but without a tracking number
* Deliveries to other European and International countries are sent via Royal Mail Tracked. Royal Mail will deliver to a local postal service which are then responsible for the delivery of the package internationally. Should you have any questions about shipping or deliveries please feel free contact us and we try to help.
Destinations we ship to are:
- Channel Islands
- Czech Republic
- New Zealand
- Republic of Ireland
- San Marino
- United Kingdom
- United States
- Vatican City State
How do I return an item?
What items are returnable?
- Within 30 days of receipt of your shipment
- In original condition
- Unwashed and Unworn
- In the original packaging
What items are non-refundable?
- Free gifts or promotional items
Are there any charges for return?
- Original shipping charges is non-refundable
- You are responsible for return shipping charges, KIT RADAR does not provide free returns at the moment (although we are looking into this)
- There is no charges for returns that are deemed a manufacturer fault
How do I return?
- Pack all the returned items. You can use the box the items arrived in or another box, if you prefer.
- Go to local post office, or another courier, to ship the package. Return address for the package:
- FAO Kit Radar; Boxstation, Unit 15 Waterfield Way, Sketchley Meadows Ind. Est., Burbage, Hinckley, Leics., LE10 3ER, United Kingdom
- Please provide us the tracking number from post office or couriers if applicable.
- You will receive an approval or rejection email as soon as we received your items, and when refund is approved.
How soon will I get my refund?
- Once your return is received and inspected
- If you are approved, then your refund will be processed automatically through our system, and a credit will automatically be applied original method of payment, within 10 business days.
- If your return is rejected, then a member of customer service will email or call to discuss the return.